Legal · Refund & Returns

Refund & Returns Policy — Clear, Fair, and Fast.

We stand behind every batch we ship. If something isn't right, we'll make it right — with transparent rules, quick turnaround, and no hidden fine print.

Last updated: February 2026

Window: 90 days from delivery

Quality guarantee: Every batch COA-verified

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90-Day Window From delivery date

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Unopened Items Full refund or exchange

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Damaged on Arrival Replace free, no return needed

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How to Start Email us before shipping back

📋 Overview

At Skye Peptides, we're committed to supplying research-grade compounds of the highest purity and consistency. If, for any reason, your order doesn't meet the expectations we've set, we want to hear about it — and we'll do everything we reasonably can to make it right.

This policy explains what's eligible for refund or return, how to initiate a request, and what to expect at each step. It applies to all direct purchases made through blueskyepeptides.com, including standard orders and wholesale accounts.

💡 Our promise in one sentence

If we shipped the wrong product, a damaged item, or something that fails our own purity spec — you get a free replacement or full refund, no questions asked.

✅ What's Eligible for Refund or Exchange

Because our products are research chemicals intended for laboratory use only, eligibility rules are stricter than a typical retail store. The table below summarizes the most common scenarios:

Situation	Window	Status	Resolution
Unopened, sealed vial · incorrect item received	90 days	Eligible	Full refund or exchange
Unopened, sealed vial · changed mind	90 days	Eligible	Refund minus shipping
Damaged in transit (broken seal, cracked vial)	7 days from delivery	Eligible	Free replacement (photo required)
Failed our own HPLC purity spec	90 days	Eligible	Full refund + replacement
Order still "in transit" (not delivered)	Any time	Partial	Reship or refund upon carrier claim
Opened vial, partially used	—	Not eligible	Contact us for case-by-case review
Improper storage after delivery	—	Not eligible	Not covered — storage guidelines apply
Product used for non-research purposes	—	Not eligible	Voids all refund rights

📦 Sealed means sealed

To be eligible for a return or exchange, the vial must arrive back with us in its original, unopened, vacuum-sealed condition. Once the seal is broken, we can no longer verify purity — and therefore cannot resell or refund the item.

🛑 Order Cancellations

If you need to cancel an order, contact us as soon as possible. Because we prioritize same-day shipping, cancellation windows are tight.

Before shipment

Cancel any time before your order leaves our facility — usually before 12:00 PM Pacific. Full refund, no penalty. Reply to your order confirmation email or message us directly.

Same-day shipment

If your tracking shows the package has already been scanned by the carrier, we can no longer cancel. You'll need to follow the return process after delivery.

After delivery

Cancellation is no longer possible. Instead, follow the standard return process — sealed items are eligible for refund within 90 days.

🔄 How to Return an Item

Every return starts with an email — never ship anything back without contacting us first, or we may be unable to process your refund.

Contact Us

Email support@blueskyepeptides.com with your order number and reason for return.

Get Approval

We reply within 24 business hours with a return authorization and shipping instructions.

Ship It Back

Return the item in original packaging, sealed and protected. Include the RMA slip we email you.

Get Refunded

Once we verify condition, we issue your refund or ship the replacement within 3 business days.

⚠️ Do not ship returns without a Return Authorization (RMA)

Unauthorized returns arriving at our facility will be refused and returned to sender at your cost. Always wait for our email confirmation first.

💳 Refund Timing & Methods

Once we've received and inspected your return, refunds are issued to the original payment method. Processing time depends on your bank or card issuer.

Refund Methods

Credit / Debit cards: 5 – 10 business days after we approve the return
PayPal: 3 – 5 business days
Cryptocurrency (BTC / ETH / USDT): 1 – 3 business days to the original wallet
Store credit: Issued immediately, never expires, usable on any future order

Partial Refunds

In certain cases, only a partial refund may be granted. This typically applies when:

The item arrives back with visible handling damage caused after delivery
Original shipping was free but the return is due to a change of mind
The order was part of a volume discount or promotional bundle

💡 Faster alternative: store credit

If you're planning another order soon, choose store credit instead of a card refund. It's issued instantly and never expires — plus we'll add a small bonus on top for the inconvenience.

📸 Damaged or Wrong Items

We take shipping mistakes seriously — and we fix them fast. If your package arrives with a broken vial, a leaking seal, or something completely different from what you ordered, here's what to do:

Don't discard the packaging. Keep the shipping box and all contents intact.
Take photos. Photograph the damaged item, the packing materials, and the shipping label.
Email us within 7 days. Send the photos and your order number to support@blueskyepeptides.com.
We ship a free replacement. In most cases, you don't need to return the damaged item.

✅ Our commitment

If the mistake is ours — wrong item, wrong dose, wrong quantity, or transit damage — you'll never pay for the fix. Not return shipping, not the replacement, not anything.

🚫 What's Not Covered

To maintain the integrity of our research-grade catalog, the following situations are outside the scope of our refund and return policy:

Non-Refundable Situations

Opened vials — once the vacuum seal is broken, purity can no longer be verified
Improper storage — damage caused by heat, moisture, light, or freeze-thaw cycles
Reconstituted peptides — any compound that has been mixed with bacteriostatic water or a solvent
Orders older than 90 days — our return window is firm from the delivery date
Non-research use — any product used in a non-laboratory context immediately voids the policy
Custom-sourced compounds — special-order peptides are non-returnable unless defective
Clearance or final-sale items — marked as non-returnable at purchase

Shipping Costs

Return shipping is on us when the issue is our fault (wrong item, damaged in transit, incorrect purity). For change-of-mind returns, the customer covers return shipping — original shipping charges are not refundable.

❓ Frequently Asked Questions

What's the exact time window for returns?

90 days from the delivery date for sealed, unopened items. For damaged or incorrect shipments, notify us within 7 days of delivery so we can open a carrier claim if needed. Custom-sourced compounds are non-returnable unless they fail our purity verification.

Do I need to return the item to get a refund?

Yes — for change-of-mind returns, the item must arrive back at our facility in original, sealed condition. However, for damaged or incorrect shipments, we typically don't require a return; just email us photos within 7 days and we'll ship a free replacement immediately.

Who pays for return shipping?

We do when the issue is our fault (wrong item, damaged in transit, purity failure). For change-of-mind returns, the customer covers return shipping. Original outbound shipping is only refunded when the mistake was ours.

Can I exchange for a different peptide instead of a refund?

Absolutely. Exchanges are handled exactly like refunds — same eligibility rules, same process — except we ship the replacement compound of equal or lesser value once your return is inspected. Price differences are settled via refund or invoice.

How long do refunds actually take to appear on my card?

Once we approve your return, we issue the refund within 1–3 business days. From that point, banks typically take another 5–10 business days to post it. If you don't see the credit within 14 days, contact your bank first, then email us — we'll send you the transaction reference.

What if my package shows "delivered" but I never got it?

First, check with neighbors and your building's front desk. If it's truly missing, email us within 5 days of the marked delivery date. We'll open a carrier investigation — and if the carrier can't locate the package, we'll reship or refund per our policy.

Do wholesale orders follow the same policy?

Yes, with one addition: wholesale accounts above 25 units per order may qualify for extended inspection windows (up to 14 days for damage claims) because of larger shipment handling. Contact your account manager for details.

Need help with a return?

Our U.S.-based support team responds to every return request within 24 business hours — usually much faster.

✉️ Email Return Request 💬 Visit Contact Page

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Research-Use Only Reminder

All products sold by Skye Peptides are intended exclusively for laboratory research and development purposes. They are not drugs, foods, cosmetics, or any article intended for human or animal consumption.

Because our products are research chemicals, the standard consumer-protection frameworks that apply to retail goods do not fully apply to our catalog. This refund policy is intentionally designed to be fairer than required — but it can only remain in force when products are used strictly for their intended research purpose.